Today’s luxury and premium consumers seek experiences that transcend the product itself. As premiumisation continues to elevate expectations, consumers reward consumer-facing brands and retailers that offer more than simply a product, for example those that create meaningful connections, whether through innovative collaborations, hyper-personalised hospitality experiences, or other authentic experiences that resonate across different aspects of their lives. This also includes models like resale, which extend product value beyond initial ownership. In response, leading consumer-facing brands and retailers are adopting new business models that leverage these experiences, either by turning them into new revenue streams or by strategically using them to foster loyalty among their highest-value consumers.

Shoptalk Luxe will equip you with the insights and tools to rethink value creation, sharpen brand relevance, and capture emerging opportunities, including through new business models, unlocking future growth across both luxury and premium markets.

Loyalty among top spenders is about feeling understood, valued, and emotionally connected. The challenge for consumer-facing brands and retailers is to maintain a sense of uniqueness and exclusivity while leveraging data, AI, and store associates for “clienteling” to create hyper-personalised, trust-based engagement. These values resonate across generations, and especially for emerging cohorts like Gen Z, who will shape the future of luxury and premium spending.

At Shoptalk Luxe you’ll learn how to build trust-driven relationships with your most valuable consumers, and craft loyalty strategies that resonate in an increasingly competitive landscape. Our agenda will also draw on insights from adjacent industries like hospitality, exploring how to anticipate consumer needs while preserving the sense of exclusivity that defines luxury and premium experiences.

Today’s luxury and premium consumers expect sophisticated physical and digital experiences that transcend traditional retail, transforming every touchpoint into a stage for storytelling, theatre, and hospitality. Consumer-facing brands and retailers that captivate and inspire through immersive, engaging, and meaningful moments, whether in-store or online, stand apart.

Shoptalk Luxe will equip you to create immersive, welcoming, and emotionally resonant experiences that elevate consumer engagement, drive conversion, and differentiate in a crowded market.

The challenge for luxury and premium consumer-facing brands and retailers is to be present in the right places and moments, creating journeys that feel curated and aligned with how their communities engage with the world. Leveraging data and AI is essential to anticipate consumer needs, personalise pathways, and create moments of unexpected delight.

At Shoptalk Luxe you’ll uncover how search and discovery is evolving across channels, how to harness data and AI to craft intuitive and inspiring pathways that engage new and existing consumers, and explore strategies to balance brand visibility with the exclusivity that defines luxury and premium experiences.

Luxury and premium consumers expect excellence in every interaction. Meeting these expectations requires agile, resilient leadership, teams and operational models that deliver elevated and integrated experiences without compromise. For consumer-facing brands and retailers, this means innovating and equipping teams with the right skills and tools to ensure consistent and seamless excellence at every touchpoint.

Shoptalk Luxe will equip you with the insights and tools to build resilient organisations, empower high-performing teams, and lead with agility in a fast-evolving market, exploring how ever-evolving consumer expectations are shaping leadership strategies, operational innovations, and people-focused approaches.